Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. How do I choose the right mattress and bed frame for me?

A: When choosing a mattress, please choose according to your comfort needs and sleeping habits. For example, memory foam mattresses are suitable for people who like strong support, while spring mattresses are suitable for people who like a harder surface. For bed frames, you need to consider your bedroom space, style and mattress size to ensure that the bed frame matches the mattress.

2. Can I customize furniture to suit my bedroom style?

A: We offer a variety of customizable bedroom furniture, and you can choose different materials, colors and design styles to meet your personalized needs. Please check the specific customization options on the product page or contact customer service for more information.

3. Is the installation of bathroom furniture and accessories complicated?

A: Most of our bathroom furniture and accessories are easy to install. Each product comes with a detailed installation guide. If you need help, we also provide installation services. Please check the "Service" section on the website or contact customer support for specific services.

4. Can I return or exchange bedroom and bathroom products?

A: Yes, you can request a return or exchange within 30 days after receiving the product, provided that the product is unused and in its original packaging. Some customized products and fragile products may not support returns or exchanges. Please carefully review our return policy before purchasing.

5. Are the materials of the products safe?

A: All of our bedroom and bathroom furniture, accessories and bedding have undergone rigorous quality testing and are made of high-quality, environmentally friendly materials to ensure safety and harmlessness for you and your family members. The material information of each product can be found on the product details page.

6. How do I clean and maintain my mattress, bedding and bathroom furniture?

A: We recommend cleaning the surface of the mattress regularly, avoiding direct rinsing with water, and using a special mattress cleaner. Bedding can be washed and dried according to the instructions on the label. For bathroom furniture, wipe it regularly with a soft cloth and avoid using strong detergents to maintain the durability and beauty of the furniture.

7. Do your products provide warranty service?

A: Yes, most of our bedroom and bathroom furniture products provide a certain period of warranty service. The specific warranty policy and service content can be viewed on the page of each product, or contact customer service for more details.

8. How can I ensure that my order is delivered on time?

A: We provide fast delivery service, usually shipped within 1-3 working days. To ensure on-time delivery, please fill in accurate address information during checkout. If you choose standard delivery or other special delivery services, you will receive an estimated delivery time and tracking information.

9. Can you provide design suggestions for my bedroom and bathroom?

A: We provide professional design consulting services and can provide personalized furniture recommendations and layout suggestions based on your space and style needs. Please visit our website "Design Services" page or contact our design team directly.

10. Are there any member benefits or promotions?

A: We regularly hold promotions and provide exclusive discounts and privileges for members. Please register as our member to get the latest promotion information and member-exclusive offers as soon as possible.